01

Subject

This Privacy Policy applies to any visitor or user of the Surf Hostel Biarritz website, hereinafter referred to as “User”, “you”, “your” or “yourself”. It governs the collection and use of online data.

Surf Hostel Biarritz may revise this Privacy Policy at any time. If changes are made, they will apply to personal data collected after the effective date indicated in the document. If the User continues to use the website after changes are made, the User is deemed to have accepted them.

02

Personal data collected

Some sections of the website may ask you to provide certain information about yourself. The use of these areas is optional, but if you choose to use them, you may be asked to provide personal information.

Surf Hostel Biarritz may also automatically collect technical information about your computer or mobile device, such as your IP address, device type and model, browser type, domain names, access times and referring website addresses. This information is used to operate the website, maintain service quality and provide general website usage statistics.

03

Why and when we collect information

We collect information that is necessary to administer bookings, process and store payments or account details, contact you following a form submission and offer the best experience while visiting our website.

04

Sharing of information

The information you provide, whether public or private, is not sold, exchanged, transferred or given to any company without your consent, except where necessary to provide services requested by you.

Information may be shared when needed to deliver a service, for example to confirm a booking or process a payment with a bank or payment provider.

Information may also be used or disclosed when necessary to enforce our policies or protect the rights, property or safety of Surf Hostel Biarritz, our users or others.

05

Data retention and your rights

Personal data is kept for different periods depending on the type of data, legal requirements and legitimate business interests.

Registered users can see, edit or delete the personal information stored in their user profile, except for their username. Website administrators may also see and edit that information.

You may request correction, export, update or deletion of personal data that is inaccurate, incomplete, misleading or outdated. You may also request that Surf Hostel Biarritz erase personal data held about you, except data that must be kept for administrative, legal or security purposes.

06

Protection of your information

Surf Hostel Biarritz makes every effort to ensure that personally identifiable information is stored securely and protected against unauthorized or unlawful access, use, transfer, processing, copying, alteration, loss or damage.

07

Opposition to telemarketing calls

If you would like to stop receiving telemarketing calls, you can register for free on the French Bloctel telemarketing opt-out list.

08

Bookings and checkout

Surf Hostel Biarritz collects information during the checkout process. While you visit the website, the site may track products or accommodation offers you have viewed, for example to display recently viewed products or improve your booking experience.

This information may be used to send information about your account and orders, respond to requests, process refunds or complaints, process payments, prevent fraud, set up your account, comply with legal obligations and send marketing messages where applicable.

If you create an account, your name, address, email and phone number may be stored to populate future checkout details. Order information may be stored for accounting purposes, including name, email and billing address.

09

Who on our team has access

Members of our team may have access to the information you provide, such as order information and customer information, in order to help fulfill bookings, process refunds and provide customer support.

10

Payments

Surf Hostel Biarritz accepts payments through SumUp and bank transfer. When processing payments, some data may be passed to SumUp, including information required to process or support the payment, such as purchase total and billing information.

11

Cookies

A cookie is a small file used to store certain information on the user’s computer and sent to the browser through the website visited.

If you have an account and log in to the website, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Login cookies may be used to save login information and screen display choices. Login cookies may last for two days, screen options cookies may last for one year, and “Remember Me” login may persist for two weeks. Cookies may also be used to keep track of cart contents while browsing.

You can usually block cookies by adjusting your browser settings. Blocking essential cookies may limit website functionality and access to all or part of the website.

12

Embedded content from other websites

Pages on this website may include embedded content such as videos, images, maps, surf forecasts or articles. Embedded content from other websites behaves as if the visitor had visited the other website directly.

These third-party websites may collect data, use cookies, embed additional third-party tracking and monitor interaction with the embedded content, especially if you are logged in to that third-party website.

13

Terms & Conditions

Users are invited to visit the Terms & Conditions page, which establishes the use, disclaimers and limitations of liability governing the use of this website.

If you disagree with this Privacy Policy, please do not continue to use the website.

14

Newsletter

The website may offer a newsletter signup to receive updates, information, news, insights or promotions. If you sign up, you provide your email address for that purpose.