Privacy Policy


Surf Hostel Biarritz is committed to protecting your privacy and developing technologies that provide you with a powerful and secure online experience. This Privacy Policy applies to any visitor or user, hereinafter referred to as “User”, “you”, “your“ or “yourself“, and governs the collection and use of online data. Surf Hostel Biarritz may, at any time, revise this Privacy Policy. If Surf Hostel Biarritz revises this Privacy Policy, these changes will apply to personal data collected after the effective date indicated at the end of this document. If the User continues to use the Site after changes are made to the Privacy Policy he/she is deemed to have accepted them.

Personal Data collected by Surf Hostel Biarritz

There are sections of the website where Surf Hostel Biarritz may ask you to provide certain information about yourself. The use of these areas is entirely optional, but if you choose to use these areas, you may be asked to provide personal information such as your name, e-mail address, telephone number, postal address and other personally identifiable information.

Why and what information do we collect?
We collect information that is neccesary to administer bookings, process and store payments or account details, contact you following the form you filled out and to offer you the best experience whilst visiting our website. The information collected includes, but is not limited to:

  • Your First and Last Name
  • Your E-mail Address
  • Your Telephone Number
  • Your Postal Address
  • Your Nationality
  • Arrival Time
  • Date of Arrival and Departure
  • Number of Guests
  • Group Type
  • Age Range
  • Name of Company or Organization
  • Your Flight or Train Number
  • PayPal Account Information
  • Credit card details, including the CVV number (3-digit number on the back)

Additionally Surf Hostel Biarritz automatically collects certain information about hard- and software on your computer or mobile device. This information includes your IP address, mobile device type and model, browser type, domain names, access times as well as reference website urls and is not tied to personally identifiable information. This information is used by Surf Hostel Biarritz for the operation of the Site, to maintain quality and to provide general statistics on the use of the Site.

When do we collect information?
We collect information when you:

  • visit our website
  • create an account on our website
  • book a bed or room on our website
  • provide payment details for bookings

With whom do we share information?
The information you provide will not be sold, exchanged, transferred or given to any third party without your consent except in the following situations:

  • data is necessary for provision of services (E.g.: Exchange of credit card details to confirm booking with your bank)
  • to enforce these policies, protect Surf Hostel Biarritz or others rights, property or safety

How long do we retain information?
We keep personally identifiable information for different amounts of time based on the type of data and reasonable periods during which it is legally required and a legitimate business interest to retain these information exists.
For Users that register on the Site, we also store the personal information you provide in your User profile. All Users can see, edit, or delete their personal information at any time (except they cannot change their username).
If at any time you wish to have any inaccurate, incomplete, misleading or outdated information about yourself corrected, exported, updated or deleted, you can also contact us:

Thomas Feder
Phone: +33 7 65 66 22 22

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How do we protect your information?
We will make every effort to ensure that your personally identifiable information is stored securely. To eliminate unauthorised or unlawful processing of personal data, unauthorised or unlawful access, use, transferring, processing, copying, transmitting, alteration, loss or damage of this information we have introduced adequate physical, technical and organisational measures and plans to protect and secure all information collected by the following ways:

  • using Cryptography
  • using password protection
  • restricting access to your personal data


Surf Hostel Biarritz collects information about the User during the checkout. While you visit the Site, we will track:

  • Products you have viewed, e.g.: to show products you have recently viewed
  • When you purchase from us, we will ask you to provide information including your name, billing and email address, phone number, credit card/payment details and optional account information like username and password

We will use this information for purposes, such as, to:

  • send you information about your account and orders
  • respond to your requests, including refunds and complaints
  • process payments and prevent fraud
  • set up your account
  • comply with any legal obligations
  • send you marketing messages

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for accounting purposes. This includes your name, email and billing address.


We accept payments through E-Transactions (Epayment by Crédit Agricole) and PayPal. When processing payments, some of your data will be passed to E-Transactions or PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Crédit Agricole Privacy Policy for more details.
Please see the PayPal Privacy Policy for more details.


A cookie is a small file to store certain information on the user’s computer sent to the browser via the website visited.
If you have an account and you log in to the Site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select Remember Me, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We will also use cookies to keep track of cart contents while you are browsing the Site.

Surf Hostel Biarritz uses the following technical and analytical cookies to ensure website functionality and analyze traffic:

PHPSESSID: Contains a reference to a session stored on the web server. No information is stored in the user’s browser.
JCS_INENTIM and JCS_INENREF: Used for anti-spam purposes.
_wpss_p_: Used to stop spam in forms and also enhances the security of our websites.
pinpoint_ounicutevdxxtvpl: This is a session cookie from Pinpoint Booking System Pro allowing the proper use of the booking calendars.
PYPF: This is a cookie from PayPal that is used to recognise customers and to shorten the log in time to the PayPal Account.
_ga and _gat: These cookies are Google Analytics’ audience analysis cookies. Their presence and exact content is managed by Google Analytics.

Usually you can block cookies by adjusting your browser settings to refuse accepting cookies. However, if you stop accepting essential cookies you will likely limit the functionality of the Site and you may not be able to access all or parts of it.

Embedded Content from other Websites

Webpages on the Site may include embedded content (E.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
The Site includes functionality provided by the following third parties:

Terms & Conditions

Please also visit the Terms & Conditions page establishing the use, disclaimers and limitations of liability governing the use of this website. If you disagree with this Privacy Policy please do not continue to use the Site and leave the Site.
Last update of the page: 10/05/2019
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