In a hotel, you usually book a room. In a hostel, you can book a bed in a shared or private space. The experience is also more social and relaxed, with breakfast and the surf spirit being part of the stay.

Yes, of course. Many travellers come for the atmosphere, to discover Biarritz, or simply to enjoy a friendly stay, even without surfing.

No. They are two different establishments, with different owners, offers, and prices.

On our website, booking is made bed by bed. If you want the whole room to yourself, you simply need to book all the beds in that room. Some private rooms may also be available depending on the dates.

Because the rooms pay tribute to the beaches of Biarritz and the local surf-hostel universe. It is part of the place’s identity and its roots in Biarritz.

The hostel is part of a lively place that has evolved over time. The building itself is very old and belongs to the history of Biarritz.

Yes, the logo has been new since 2026.

Because Surf Hostel Biarritz is part of an old and historic building in Biarritz. That is what gives the place its charm, its identity, and an atmosphere a little different from more classic hostels.

The house was built in 1580. The place has a real history, which contributes to its charm and identity.

Yes. Each booked bed includes a clean shower towel, in addition to the sheets prepared for your arrival.

Yes. A small workspace is available on site with plugs and lighting. If you have a meeting or need complete silence, you can also book a desk at Tropica Coworking right next door, at La Ruche.

No. To preserve comfort, safety, and organisation on site, access to the hostel is reserved for travellers with a booking.

You can book a bed in a dorm or a private room, depending on availability and the kind of stay you are looking for.

Yes. You can book several beds to come with others, or choose a private room depending on availability.

Yes, breakfast is included in the stay.

We accept bank cards, debit cards, Visa, Mastercard, PayPal, bank transfers, and cash payments in euros.

Yes, Visa cards are accepted.

Yes, cash payment is possible.

Yes, online payment is possible depending on the booking method and the platform used.

Yes, PayPal is accepted.

Please contact us directly before booking so we can confirm whether holiday vouchers are accepted for your reservation.

Most of the time, booking directly on surfhostelbiarritz.com is the best option to access our most direct rates and the clearest information about your stay, breakfast, board use, and hostel services.

In general, booking directly on surfhostelbiarritz.com is the best way to access our direct rates and all the information about the hostel and your stay.

Depending on the platform used, only part of the amount may be paid online. The remaining balance is then paid on site or according to the booking conditions applied to your stay.

Depending on availability and existing bookings, the same bed is not always available for the whole length of your stay. If that happens, feel free to contact us and we will do our best to find the best solution.

Yes. Boards are reserved for travellers staying with us. You can ask us before arrival or at reception, depending on availability.

Yes. Bikes can be reserved for our guests, depending on availability. Feel free to ask before arrival or once you are here.

Please contact us as early as possible. We will check availability and do our best to help.

Generally speaking, you can cancel your booking up to 5 days before arrival. In all cases, 15% of the total amount will be retained to cover banking fees.

Cancellation and refund conditions depend on the booking and the cancellation date. In general, a booking can be cancelled up to 5 days before arrival. In all cases, 15% of the total amount is retained to cover banking fees.

Yes, there are spaces in front of the hostel, but their number is limited.

Yes, parking is free, but spaces are limited.

No, pets are not allowed in the hostel.

Yes. For everyone’s comfort, quiet is requested in the evening and during the night.

Group booking requests are possible from 6 people.

The hostel can consider group requests of up to 20 people depending on the dates, room configuration, and current availability.

Group stays are generally welcomed from March to October, excluding July and August, as we then prioritise small groups and solo travellers.

Yes, a minimum stay of 2 nights applies for group requests.

Yes, group bookings currently concern adult groups only.

Friends, sports groups, cultural stays, university groups, or any other travel project for several people: each request is studied according to its configuration.

You simply need to send a request with your dates, number of participants, age of the group, type of stay, and what you are looking for.

The team always does its best to keep participants together, but it depends on availability and the hostel configuration at the time of booking.

Yes, depending on availability. You can specify from the start if you want private rooms, dorms, or a combination of both.

Yes, it is possible depending on availability. This often helps adapt better to the budget and the group composition.

Yes. If the group wants to surf during the stay, the best thing is to mention it from the beginning so the most suitable organisation can be prepared.

Rates depend in particular on the dates, number of people, type of accommodation requested, and any extras asked for.

The confirmation terms are specified when the quote is sent, depending on the nature of the stay and the chosen organisation.

Any change must be reported as early as possible. The team will do its best to adapt depending on availability.

Yes. The hostel dorms are mixed, with shared or private room options depending on availability.

The beds are freshly prepared for arrival. During the stay, a full daily bed remake is not included, unless agreed in advance.

It depends on the room you choose. We offer shared dorms, but also private rooms depending on availability.

Yes, if you wish, but the beds are already prepared with sheets.

It depends on the room and the type of bed. Feel free to check the photos or contact us before booking.

Availability depends on your stay dates. Please check our website for real-time availability.

Yes. In case of a late arrival, we can organise your self check-in and leave a note at the entrance with the necessary information for your arrival and stay.

Yes. Each bed is prepared with clean sheets and a shower towel.

Yes. There is one locker per bed in the rooms.

You can keep your belongings in the room and store valuables in the locker provided for each bed.

Private rooms have a key. Dorms remain open, but valuables can be stored safely in the locker.

Yes, wifi is available throughout the hostel.

Yes, the internet connection is good and suitable for regular use, including everyday work.

We do our best to offer a safe and relaxed environment. For valuables, we recommend using the locker available in the room.

Yes. Since booking is done bed by bed, you simply need to book all the beds in the room concerned to privatise it.

You just need to let the team know the day before so that any payments or rentals can be settled before your early departure.

No. Each traveller must stay in the bed assigned to them for the night. Any bed change without prior agreement from reception may result in an extra night being charged.

Yes, but please inform reception first. Any change made without informing reception may be charged at €10.

No. Bikes and boards are reserved for travellers staying on site.

If the room or bed is ready earlier, we always do our best, but early check-in depends on availability and the housekeeping schedule.

Please ask us directly before arrival or on the day of departure. Depending on the day and the space available, we may be able to help.

If you are the first to sit down, you can choose your favourite place.

Breakfast is vegetarian, with some vegan options such as cereals, fruit, and certain breads. You can also supplement with your own products if needed.

After breakfast service, the kitchen remains accessible to travellers, but everyone then manages their own meals.

There are also croissants, fruit, and different cereals. However, gluten-free options remain limited.

Yes, if the request is made the day before. A simple option can be prepared for very early departures or surf sessions.

Yes, the kitchen is available to travellers during the day and evening, from 10 a.m. to 10 p.m.

Yes, with pleasure. The easiest way is to mention it in the travellers’ WhatsApp group to see who wants to join the meal.

The easiest thing is to ask at reception: depending on your level, the weather, and the tides, the team can guide you toward a suitable first session or a lesson.

Yes. A surfboard is included with the bed, with several models depending on your level and preferences.

Like any activity in the ocean, surfing requires attention and respect for the conditions. If you are a beginner, we recommend starting at the right time of day and, if needed, taking a lesson.

Yes, you can rent a wetsuit from us depending on availability.

Full wetsuits cost €10/day and short wetsuits €5/day. We have different sizes depending on availability.

Yes. We also have boards suited to more independent surfers, with several shortboards and longboards depending on availability.

Grande Plage is often a good option for beginners, depending on the conditions of the day, and it is one of the best-known and most accessible beaches in Biarritz.

Several beaches in Biarritz are easy to reach from the hostel. Depending on whether you want to surf, swim, or simply walk, we will be happy to recommend the best option.

It depends on the conditions of the day. Ask us at reception and we will gladly recommend the best beach for swimming according to the weather and waves.

Just ask at reception. We can help you book a lesson depending on availability with our surf partner.

Yes, a storage area is available for personal equipment, with identification possible to avoid confusion.

All equipment must be returned before 1 p.m. If you would like to rent for the rest of the day and we have enough availability, an additional solution may sometimes be offered.

Bikes are generally rented by the day, but booking for several days is also possible.

The rental is offered by the day, with reduced rates when the duration increases.

Please contact us directly to check the options currently available.

Yes. A space is provided outside in front of the hostel, with a small bike parking area right next to the one used for our rental bikes.

Yes. A lock is provided, and lights or a helmet can also be provided if needed.

As far as your rental duration and your plan allow you to.

Even on rainy days, there are good options between Biarritz and Bayonne: museums, cafés, indoor activities, and visits.

A WhatsApp group usually allows people to share the day’s plans and easily meet other travellers on site. A QR code is available at the hostel to join it.

You can check the information on our website or ask us at reception. We will be happy to recommend beaches, walks, and good local addresses.

The beach is easy to reach from the hostel, and we will be happy to point you to the best option depending on what you want to do.

Yes. Biarritz offers many bars, restaurants, and lively spots in the evening, especially in the town centre and near the beach.

Yes, of course. You can book several beds together or choose the room option that best suits your group, depending on availability.

The beach is easily accessible on foot from the hostel.

The station can be reached by taxi, local bus, or other means of transport. Feel free to ask us and we will gladly guide you.

The airport is easy to reach by taxi, bus, or other means of transport. If needed, we can help point you in the right direction.

The airport is quite close to the hostel and easy to reach.

The station is not very far and can easily be reached by taxi, bus, or other local transport.

The town centre is easily accessible from the hostel.

Yes, of course. We also have a bit of space to store personal boards.

Yes. A bike area is provided outside in front of the hostel.

Please contact us directly or check our website to know the opening period and current availability.

Longer stays may be possible depending on the season, availability, and the type of accommodation. Please contact us directly.

SAS Médiation Solution Consommation
222 Chemin de la Bergerie
01800 Saint-Jean-de-Niost
Siret: 83286956400019
Tel.: 04 82 53 93 06
contact@sasmediationsolution-conso.fr
www.sasmediationsolution-conso.fr